FAQs

Browse products, add your preferred items to the cart, and proceed to checkout. Complete the payment using available payment methods to confirm your order.

We accept secure payments via:

• UPI

• Credit & Debit Cards (Visa, MasterCard, RuPay)

• Net Banking

• Wallets supported by our payment gateway (PhonePe, Razorpay)

All payments are processed securely.

COD availability depends on the product and delivery location. If available, it will be shown at checkout.

Orders are processed within 1–2 business days.
Delivery typically takes 5–10 business days, depending on your location.

Once your order is shipped, you will receive a tracking link via email or SMS to monitor delivery status.

Shipping charges, if applicable, are calculated and displayed at checkout before payment.
We may offer free shipping on select orders or promotions.

Yes, orders can be cancelled within 24 hours of placing the order, provided they have not been shipped.
Once shipped, cancellation is not possible.

• Returns are accepted within 7 days of delivery.

• Items must be unused and in original packaging.

• Customized or personalized products are not eligible for return.

For full details, please visit our Return & Refund Policy page.

Approved refunds are processed within 5–7 business days and credited to the original payment method.

Please contact us within 48 hours of delivery with images of the product.
We will arrange a replacement or refund after verification.

In case of a failed transaction where payment is debited but the order is not confirmed, the amount is automatically refunded by the payment gateway within 5–7 business days.

Yes. We do not store card details on our servers. All payments are processed securely through certified third-party gateways.

Yes, we offer bulk and corporate gifting solutions.
Please contact us for custom orders and pricing.

Giftlanes
Address: Ground Floor, Plot No-20, Block F, Arya Samaj Road, Uttam Nagar, New Delhi – 110059, India
Email: support@giftlanes.com
Phone No: +91 8248060838